Virtual Instructor-Led Training
Get certified or simply improve your skills with our virtual Instructors.
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All Courseware
Workplace Fundamentals
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.- 1 Day Course
- Live Virtual
$535.24Leadership & Professional Development
Collaborative environments largely rely on influence, not authority. Participants will learn and practice tips, tools, and techniques to influence others. Organizations with effective influencers enjoy better collaboration among stakeholders, improved trust among team members, and improved ability to move the organization forward to achieve business goals.- 1 Day Course
- Live Virtual
$1,077.26Java
This is a five-day, comprehensive, and hands-on training course geared for developers who have little or no prior working knowledge of object-oriented programming languages, such as those working on C, COBOL, 4GL, etc.- 5 Days Course
- Live Virtual
$5,819.94Python
Our Introduction to Python course is designed to take complete beginners or experienced developers up to speed on Python’s capabilities, setting up students for success in using Python for their specific field of expertise.
Whether you have never programmed before, already know basic syntax, or want to learn about the advanced features of Python, this course is for you! In this course we will teach you Python 3. Learn how to use Python for real-world tasks, such as working with PDF Files, sending emails, reading Excel files, scraping websites for information, working with image files, and much more! This course will teach you Python in a practical manner and provides a full coding screencast and a corresponding code notebook to review the concepts and exercises conducted in class.
Please note, this course is able to be offered in either 3 full day sessions or 5 partial day sessions. See the schedule below.
This course includes 6-months access to the full course content in on-demand format to support post-class reference and review.
- 3 Days Course
- Live Virtual
$2,432.31Red Hat
A developer-focused introduction to OpenShift application building, deployment, scaling, and troubleshooting.
Red Hat® OpenShift® Container Platform is a containerized application platform that allows enterprises to accelerate and streamline application development, delivery, and deployment on-premise or in the cloud. As OpenShift and Kubernetes continue to become widely adopted, developers are increasingly required to understand how to develop, build, and deploy applications with a containerized application platform. While some developers are interested in managing the underlying infrastructure, most developers want to focus on developing applications and using OpenShift for its simple building, deployment, and scaling capabilities.
- 2 Days Course
- Live Virtual
$1,449.90PeopleCert
ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing.
This class includes an exam voucher.
- 3 Days Course
- Live Virtual
$4,464.89PeopleCert
This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. This class includes an exam voucher.- 3 Days Course
- Live Virtual
$4,464.89PeopleCert
This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
This class includes an exam voucher.
- 3 Days Course
- Live Virtual
$3,231.79PeopleCert
This course takes you on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.
This class includes an exam voucher.
- 3 Days Course
- Live Virtual
$5,149.19PeopleCert
This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction.
This class includes an exam voucher.
- 3 Days Course
- Live Virtual
$5,149.19JavaScript
JavaScript Essentials with jQuery provides an introduction to and experience working with the JavaScript programming language in the environment it’s used in the most: the browser.- 5 Days Course
- Live Virtual
$5,819.94Six Sigma
Lean Six Sigma saves organizations time and money through continuous improvement. Employers therefore often pay a premium for Six Sigma trained and certified managers. Our Lean Six Sigma Black Belt training teaches you the strategies and tools necessary for leading process improvement in your organization and provides you with the Lean Six Sigma Black Belt Certification. Take your career to the next level by getting your Lean Six Sigma certification today! Upon successfully completing the course (attending all days, completing all assignments, passing the final exam, and submitting and passing the final Lean Six Sigma project), you will earn the Lean Six Sigma Black Belt (LSSBB) credential from Project Management Academy®. Project Management Academy is accredited by the Council for Six Sigma Certification (CSSC), an Official Industry Standard for Six Sigma Accreditation. Your final Lean Six Sigma project must demonstrate your ability to carry out a Six Sigma project (from creation to the final stages using the DMAIC/DMADV method).
Note: This course is conducted 2 Days/Week for 5 Weeks (Wednesdays & Fridays: 9am-5pm CST) for a total of 10 days of training to allow time for review and project development between course sessions. This course will earn you 80 PDUs.
- Multi-Week Course
- Live Virtual
$5,819.94