Transform your meetings from ordinary to extraordinary with Facilitation Skills Training. In today’s collaborative workplace, effective facilitation is essential for productive meetings, strong team alignment, and successful decision-making. This facilitation training course helps learners build essential skills and confidence in guiding engaging discussions, managing group dynamics effectively, and driving consensus in both in-person and virtual environments. Leverage the techniques taught in this workshop to boost productivity and become the effective facilitator your organization needs.

This course has been approved for 7 PDUs | 7 CDUs

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.

Influencing without authority is not just a leadership technique—it’s a critical skill for anyone working in fast-paced, matrixed organizations. With the right tools, you can guide your team, build trust, support your project goals, and foster successful relationships, regardless of your title.</p>

This course has been approved for 7 PDUs | 7 CDUs