Constructive Conflict Management
- 2 Days Course
- Language: English
Introduction:
Conflict is inevitable. People approach situations with their own set of experiences, priorities, and viewpoints. The ability to govern disputes, de-escalate problems, and even set up ways to resolve issues in the future is vital.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
This course has been approved for 14 PDUs | 14 CDUs
Objectives:
Identify and manage sources of conflict
Define an effective strategy to deal with conflict
Implement a process to manage conflict situations
Build civility in the workplace
Course Outline:
Understanding the Pain and Causes of Conflict
- Identifying the causes of conflict
- Harnessing the benefits of constructive conflict
- Resolving harmful conflict
- Learning fight vs. flight and creating “flow” in dialogue instead
- Understanding the key people in conflict resolution
Building Civility in the Workplace
- Recognizing uncivil behavior
- Reaping the benefits of civil behavior
- Working with difficult people
- Identifying and avoiding incivility
- Creating, implementing, and enforcing a civility policy
Walking Through the Conflict Resolution Process
- Making an effective atmosphere
- Developing mutual understanding
- Focusing on individual and shared needs
- Getting to the root cause
- Generating options
- Building a solution
Conflict Resolution Strategies
- Differentiating between resolution strategy versus process
- Recognizing advantages and disadvantages to key strategies
- Knowing when to use the key strategies
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding